Job Order #202

$150-180K 

We are seeking an experienced Staff Data Engineer to design and build authoritative data products supporting U.S. Army acquisition and program operations.

In this senior individual contributor role, you will own the architecture and development of data pipelines, data models, and ontology within Army Vantage, Palantir Foundry, or comparable enterprise data platforms. You will make key technical decisions, build production-ready systems, and help establish engineering standards across the team.

The ideal candidate brings deep data engineering expertise, strong software engineering fundamentals, and experience delivering solutions within Department of Defense environments.

• Design, build, and maintain scalable data pipelines and production data products.
• Integrate, transform, and manage data from multiple Army and enterprise sources.
• Develop data models and ontology to support applications, reporting, and analytics.
• Design solutions with a focus on data quality, lineage, security, observability, and maintainability.
• Establish engineering standards for testing, source control, CI/CD, deployment, and operational support.
• Partner with software engineers, product teams, and customer stakeholders to translate mission needs into technical solutions.
• Review technical designs and provide guidance on architecture and implementation.
• Mentor engineers and help resolve complex data and integration challenges.

Minimum Qualifications

• Bachelor’s degree in Computer Science, Engineering, Information Systems, Data Science, or a related field, or equivalent practical experience.
• 8+ years of experience designing and building production data systems.
• Strong proficiency in Python and SQL.
• Experience developing data pipelines and data products using Palantir Foundry, Army Vantage, or a comparable enterprise data platform.
• Experience with data modeling, ontology, data quality, and data lineage.
• Strong software engineering fundamentals, including testing, source control, CI/CD, and monitoring.
• Experience supporting Department of Defense customers.
• Active Secret clearance required.
• Experience supporting the U.S. Army.
• Hands-on experience with Palantir Foundry or Army Vantage.
• Experience with PySpark or other distributed data processing technologies.
• Familiarity with Army acquisition or program management data.
• Experience with cloud platforms, DevSecOps practices, and infrastructure as code.

Job Order #201

Pay: $180-200K 

SOC Manager

We are seeking an experienced, technically strong Security Operations Center (SOC) Manager to lead our client’s Cybersecurity Operations Team. This is a hands‑on leadership role for someone who is passionate about elevating SOC capabilities, strengthening security posture, and driving continuous improvement within an organization that deeply values cybersecurity excellence.

About the role

As the SOC Manager, you will own the success, performance, and strategic direction of the Security Operations Team—comprising multi‑tier analysts, security engineers, and insider risk specialists. You will define the team’s strategy, lead execution, and ensure operational excellence across detection, response, engineering, and insider threat functions.

You bring deep knowledge of SOC operations, modern analytical approaches, and security engineering best practices. You understand how to enhance both people and technology—improving staff expertise while optimizing the deployment and utilization of the existing security tool stack.

Responsibilities 

Lead and manage a multi‑disciplinary Security Operations Team, including analysts, security engineers, and insider risk personnel.

• Develop and execute the SOC strategy, ensuring measurable improvements in detection, response, and engineering capabilities.
• Oversee day‑to‑day SOC operations, ensuring timely triage, investigation, and incident response.
• Build and refine processes for incident detection, escalation, and coordinated response.
• Assess incident reports, direct response activities, and ensure incidents are handled effectively and consistently.
• Drive continuous improvement in security tooling, automation, and engineering practices.
• Mentor team members, promote technical excellence, and strengthen analytical and engineering skill sets.
• Apply advanced analytical and problem‑solving skills to technical, operational, and management challenges.
• Communicate clearly and effectively across technical and executive audiences.

Required Qualifications

• Bachelor’s degree in Cybersecurity, Information Technology, Business, or related field from a U.S. accredited institution.
• Active Project Management Professional (PMP) or equivalent certification.
• 8+ years of relevant experience, including managing a business‑hours SOC supporting at least 2,000 users.
• Hands‑on experience with data collection, detection engineering, triage, investigation, and incident response.
• Proven experience designing and implementing SOC processes and workflows.
• Demonstrated ability to assess incidents, coordinate response efforts, and ensure high‑quality incident handling.
• Strong understanding of security engineering best practices and a track record of meaningful engineering accomplishments.
• Excellent communication, leadership, and team‑building skills.

Clearance/Location

• Must be able to work onsite in Washington, DC at least 4 days per week.
• Must be able to obtain and maintain a Public Trust clearance.

Job Order #200

The Senior Technical Writer develops clear, accurate, and compliant technical content for federal, state, and local government proposals. This role partners closely with technical SMEs, engineers, and proposal leadership to translate complex IT solutions — including cloud, cybersecurity, software development, infrastructure, and data/AI — into evaluator‑focused, technically precise narrative. The writer independently owns major sections of proposal volumes and technical documentation, and may mentor junior writers.

• Produce high‑quality technical content for proposal volumes, including technical approaches, architectures, management plans, staffing strategies, and past performance narratives.
• Collaborate with SMEs and engineers to capture and articulate complex technical concepts in clear, structured writing.
• Develop supporting technical documentation such as system descriptions, process narratives, and diagram captions.
• Build and maintain compliance matrices to ensure alignment with Sections L (Instructions) and M (Evaluation Criteria).
• Manage assigned writing tasks independently, meeting deadlines and proactively escalating risks.
• Ensure consistency in terminology, tone, and formatting across all technical content, aligned with win themes and style guides.
• Participate in Pink/Red/Gold Team reviews and incorporate feedback into revised drafts.
• Work with graphics and desktop publishing teams to integrate visuals effectively with narrative content.
• Maintain reusable technical content, boilerplate, and templates to support proposal efficiency.
• Review and refine technical content from junior writers or SMEs for clarity, accuracy, and compliance.
• Support post‑submission activities, including responses to Evaluation Notices (ENs), Clarification Requests, Discussions, and BAFO submissions.
• Handle sensitive and proprietary information responsibly, following customer‑specific requirements — including any restrictions on AI tool usage.

• Bachelor’s degree in Technical Writing, English, Communications, Computer Science, or related field (or equivalent experience).
• 6+ years of technical writing experience, with significant work supporting government proposals or technical documentation.
• Proven ability to translate complex IT subject matter into clear, accurate, evaluator‑friendly content.
• Strong understanding of government solicitation structures (Sections L/M, PWS/SOW/SOO) and compliance‑driven writing.
• Excellent editing and proofreading skills with strong attention to detail.
• Ability to manage multiple assignments under tight deadlines.
• Proficiency with Microsoft Word, PowerPoint, and Adobe Acrobat; familiarity with SharePoint or similar collaboration tools.

• Experience writing for IT‑focused government proposals (cloud, cybersecurity, software development, data/AI, network infrastructure).
• Familiarity with Shipley or similar proposal development methodologies.
• Experience with GWAC/IDIQ vehicles (GSA MAS, OASIS+, SEWP, Alliant) and task order responses.
• Understanding of data security and data handling practices relevant to proposal development, including awareness of customer‑specific AI usage restrictions.
• Experience with proposal management tools (e.g., Privia, GovWin, Shipley Toolkit).
• Background or working knowledge in a technical domain such as cybersecurity, cloud architecture, or DevSecOps.

Job Order #199

Location: Quantico, VA
Salary: $200,000 annually
Security Clearance: Current Secret clearance required

Overview

The Customer Communications Support Manager leads the organization’s enterprise communications portfolio, including Voice over Internet Protocol (VoIP), video teleconferencing (VTC), and supporting network infrastructure.

This position is responsible for ensuring secure, reliable, and uninterrupted voice and video services across the enterprise. The manager oversees system performance, availability, incident response, service continuity, vendor relationships, and the technical teams supporting communications operations.

Key Responsibilities 

• Lead the operation and support of enterprise VoIP, VTC, and related communications systems.
• Ensure communications services meet established availability, performance, security, and reliability requirements.
• Oversee communications infrastructure, including hardware, software, applications, and network integrations.
• Monitor system health and performance and implement proactive measures to prevent service interruptions.
• Lead incident response, troubleshooting, escalation, and service restoration for voice and video systems.
• Coordinate with network engineering, cybersecurity, infrastructure, and operations teams to resolve technical issues and maintain seamless service delivery.
• Develop, maintain, and test service continuity, disaster recovery, and risk mitigation plans.
• Manage communications vendors, service providers, contracts, and service-level agreements.
• Track operational performance, recurring issues, risks, and service improvement opportunities.
• Communicate system status, technical risks, and operational priorities to customers and organizational leadership.
• Provide leadership, mentorship, workload management, and technical oversight to communications support personnel.
• Ensure communications systems comply with applicable federal, defense, cybersecurity, and information assurance requirements.

Required Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Telecommunications, Engineering, or a related field.
• At least 10 years of experience in telecommunications, network engineering, enterprise communications, or a related technical field.
• Experience managing enterprise-scale VoIP and VTC systems.
• Strong knowledge of network infrastructure, communications technologies, and voice and video protocols.
• Experience leading technical teams and coordinating work across multiple functional areas.
• Experience managing incidents, escalations, service availability, and operational risks.
• PMP certification or equivalent project management experience.
• Current Secret security clearance.
• DoD 8570/8140 IAT Level III certification, such as:
  • CASP+
  • CCNP Security
  • CISA
  • CISSP or Associate of ISC2 toward CISSP

Preferred Qualifications

• CCNP Collaboration certification or a higher-level collaboration certification.
• Experience supporting federal government or Department of Defense environments.
• Experience with secure communications systems and federal compliance requirements.
• Experience managing vendors, service providers, and service-level agreements.
• Familiarity with continuity of operations and disaster recovery planning.

Key Skills

• Enterprise VoIP and VTC management
• Communications and network infrastructure
• Service availability and continuity
• Performance monitoring and optimization
• Incident response and escalation management
• Technical troubleshooting
• Risk assessment and mitigation
• Vendor and SLA management
• Cross-functional coordination
• Customer and stakeholder communication
• Technical leadership and team development

Job Order #198

Pay: $48,000-54,000 base salary with on‑Target Earnings (OTE) of $75,000–$85,000.

Sales Development Representative

About the Role

The Sales Development Representative (SDR) is responsible for qualifying early‑stage leads and supporting the sales pipeline. In this role, you will research prospective customers, engage and educate potential buyers, and determine fit before routing qualified opportunities to the sales team. You will partner closely with marketing and sales to execute inbound and outbound lead‑generation programs, while maintaining accurate activity and qualification data in Salesforce and associated sales engagement tools.

Responsibilities

•     Identify and qualify prospective customers who align with the company’s product and service offerings.

•     Develop opportunities for the sales team through proactive outreach and marketing‑generated leads.

•     Execute outbound prospecting strategies to engage targeted buyers.

•     Respond to, engage with, and qualify inbound leads and inquiries.

•     Collaborate with sales and marketing teams on strategic outreach approaches.

•     Build and execute structured prospecting plans, including call and email sequences.

•     Maintain accurate lead, activity, and qualification data in Salesforce and sales engagement platforms.

•     Provide detailed context and insights to regional sales teams to support high‑quality product demonstrations.

•     Support team members as needed and adhere to company policies and procedures.

Performance Metrics

•     Conversion rate of leads to qualified opportunities.

•     Conversion rate of qualified passes to completed demos (opportunities).

•     Contribution to revenue pipeline.

•     Achievement of daily activity expectations (minimum calls/emails).

Minimum Qualifications

•     Bachelor’s degree or equivalent practical experience.

•     Experience with Gmail, Google Workspace, and Microsoft Office.

•     Familiarity with standard concepts and practices in the IT security field (preferred).

Required Skills

•     Strong verbal and written communication skills.

•     Proven leadership abilities and organizational project‑management experience.

•     High level of computer proficiency.

•     Professional and engaging phone presence.

•     Persistence and resilience in reaching prospects across multiple touchpoints.

•     Ability to leave compelling, concise voicemail messages.

•     Highly organized, detail‑oriented, and results‑driven.

Job Order #197

Levels: Consultant | Senior Consultant | Principal Consultant
Location: Fully Remote – Preference for candidates in the Washington, DC / DMV area
Work Authorization: U.S. Citizen or Green Card Holder required
Employment Type: Full-Time, W-2

A growing boutique management consulting firm is seeking experienced Appian Technology Consultants at the Consultant, Senior Consultant, and Principal Consultant levels.

These roles are ideal for professionals who combine strong hands-on Appian development experience with excellent communication, consulting, and client-facing skills. Team members work directly with clients to understand business requirements, design solutions, develop Appian applications, and support successful implementations.

The environment is fast-paced, agile, innovative, and highly collaborative. Successful candidates will be comfortable taking ownership of their work, operating independently or within small teams, and adapting quickly as client and project needs evolve.

Depending on level and experience, responsibilities may include:

• Design, develop, configure, test, and implement Appian applications and solutions.
• Work directly with clients and internal stakeholders to understand business and technical requirements.
• Translate business requirements into scalable Appian solutions.
• Participate in or lead requirements-gathering workshops and client meetings.
• Support Appian implementations throughout the full project lifecycle.
• Develop process models, interfaces, integrations, data structures, reports, and other Appian components.
• Create clear, professional presentations, analyses, models, and client deliverables.
• Present technical recommendations, project findings, and solutions to client stakeholders and senior leadership.
• Troubleshoot application issues and identify opportunities to improve performance, usability, and functionality.
• Collaborate with small, agile consulting and development teams.
• Maintain current Appian certifications and pursue additional certifications based on role and career progression.

Experience: 1–5 years of Appian development experience

• 1–5 years of hands-on Appian development experience.
• Appian Associate Developer certification required at time of hire.
• Willingness and ability to obtain the Appian Senior Developer certification within the first year of employment.
• Strong understanding of application development and business process automation.
• Ability to communicate effectively with both technical and non-technical stakeholders.
• Comfortable working directly with clients while remaining hands-on with development.
• Bachelor’s degree or higher required.
• Strong written and verbal communication skills.

Salary Range: $90,000–$115,000

Experience: 5–8 years of Appian development experience

• 5–8 years of hands-on Appian development experience.
• Appian Senior Developer certification required at time of hire.
• Appian Lead Developer certification highly preferred.
• Strong knowledge of the Appian platform, implementation lifecycle, and implementation methodology.
• Experience delivering Appian solutions in client-facing consulting environments.
• Experience leading requirements-gathering workshops or facilitating requirements meetings.
• Ability to create high-quality presentations, models, analyses, and other client deliverables.
• Ability to confidently present solutions and recommendations to clients and senior management.
• Strong hands-on development skills combined with the ability to advise and guide clients.
• Bachelor’s degree or higher required.
• Excellent written, verbal, and presentation skills.

Salary Range: $115,000–$140,000

Experience: 8+ years of relevant Appian, consulting, development, and project leadership experience

• 8+ years of experience across Appian development, solution implementation, project leadership, and client-facing consulting.
• Appian Senior Developer certification required at time of hire.
• Appian Lead Developer certification highly preferred.
• Deep understanding of the Appian platform, product capabilities, architecture, and implementation methodology.
• Demonstrated experience leading complex Appian implementations and development initiatives.
• Experience leading project teams, mentoring developers, and providing technical or functional direction.
• Strong experience facilitating requirements workshops and working directly with senior client stakeholders.
• Ability to develop and present high-quality presentations, models, analyses, recommendations, and project deliverables.
• Strong combination of hands-on technical expertise, consulting skills, and project leadership.
• Ability to independently manage priorities and operate effectively within small, agile teams.
• Bachelor’s degree or higher required.
• Exceptional written, verbal, presentation, and client-management skills.

• U.S. Citizen or Green Card Holder required.
• Excellent communication and interpersonal skills are essential.
• Must be comfortable working directly with clients and presenting to stakeholders.
• Must remain hands-on with Appian development regardless of level.
• Demonstrated ability to work independently and take ownership of assigned projects and deliverables.
• Ability to thrive in a fast-paced, agile, entrepreneurial consulting environment.
• Strong problem-solving skills and willingness to work across technical and functional responsibilities.
• Commitment to maintaining and advancing Appian professional certifications.
• Strong employment tenure and demonstrated commitment to prior organizations preferred.
• Candidates with a traditional full-time/W-2 professional background are strongly preferred.

The strongest candidates will bring more than Appian development skills. They will be confident communicators who can interact directly with clients, understand business challenges, recommend solutions, and then contribute hands-on to building those solutions.

This environment is particularly well suited for professionals who enjoy the agility and ownership of a boutique consulting firm and are comfortable operating without the layers of structure typically found within very large organizations.

Job Order #196

Location: Vienna, VA (Must reside within the National Capital Region)

$225K

About the Role

A well‑established federal IT services contractor is seeking a Business Development Manager to drive growth across DOJ and adjacent federal agencies. This role is fully hands‑on and accountable for identifying, qualifying, and converting opportunities that materially expand revenue over the next 12–24 months. You will own pursuits end‑to‑end—from early identification through award.

Key Responsibilities

Build and maintain a qualified pipeline across DOJ and new customer sets, with qualification defined by clear knowledge of the incumbent, contract vehicle, budget posture, and a realistic path to win.

Manage and track the top 15 opportunities while running capture on 3–6 priority pursuits simultaneously.

Lead teaming strategy, price‑to‑win analysis, solution alignment, and proposal strategy in partnership with internal capture, proposal, and delivery teams.

Develop and maintain active relationships with program offices and contracting shops across agencies such as FBI, DEA, BOP, EOIR, and others.

Provide accurate, timely reporting on pipeline health, win probability, and capture status—no inflated numbers and no surprises during gate reviews.

Required Qualifications

7–10+ years of federal capture and/or business development experience.

Recent, direct experience pursuing and winning executable work at DOJ or comparable agencies (not just contract vehicles).

Active, nurtured relationships with program offices, contracting officers, or industry partners today, not historical relationships.

Demonstrated experience running capture on $25M–$100M+ pursuits, with the ability to articulate win themes, teaming structures, and outcomes—including losses and lessons learned.

Strong understanding of relevant contract vehicles (GSA MAS, SEWP, major IDIQs) and their timelines over the next 24 months.

Solid command of price‑to‑win analysis and competitive positioning; not solely a relationship‑driven BD approach.

How Fit Will Be Evaluated

Candidates should expect to walk through their last three captures in detail, including:

Customer budget cycle

Incumbent landscape

Win themes and strategy

Actual outcomes

You will also be asked to discuss your historical win rate—broken out by incumbent retention vs. new business—and how you personally distinguish real opportunities from low‑probability “tire‑kickers.”

Job Order #195

$100K

Operations & Growth Support Generalist

Location: Tysons, VA — Hybrid (3 days/week onsite)

Status: Full-Time, Exempt

Clearance: Ability to obtain/hold up to a Secret clearance

Reports to: Chief Operating Officer

Overview

We are seeking a versatile, detail‑oriented Operations & Growth Support Generalist to partner directly with the COO and help drive operational excellence, support growth initiatives, and coordinate information flow across Accounting and Contracts. This role offers broad exposure across program operations, business development support, and corporate functions.

Position Summary

This is a hands-on, high‑visibility role for someone who is organized, process‑minded, comfortable with ambiguity, and eager to learn how a government contractor operates end‑to‑end. The role serves as a key operational right hand to the COO, with a clear path to grow into senior operations or program management.

Key Responsibilities

Operations Support (Primary Focus)

Partner with the COO to document, organize, and improve internal operating processes (SOPs, workflows, dashboards, trackers).

Maintain and enhance internal tools/systems that track deliverables, staffing, compliance deadlines, and action items.

Prepare materials for leadership meetings, board updates, and internal reviews (status decks, metrics, agendas, minutes).

Track and follow up on Operations and Growth action items across departments to ensure accountability and timely closure.

Support Operations compliance activities, including CPARS/past performance documentation and ISO/CMMI/CMMC requirements.

Assist with Operations administration tasks such as CDRL/deliverable tracking.

Growth & Process Support

Assist with proposal coordination: calendars, formatting, past performance, resumes, and deadline tracking.

Help build repeatable processes for capture and proposal management (templates, checklists, lessons learned).

Support market research and opportunity tracking (SAM.gov, GovWin, agency forecasts).

Coordinate communications during capture efforts and ensure complete information is provided to Contracts for timely TA/NDA execution.

Joint Venture / Mentor-Protégé Support

Maintain online files, documents, and due dates for required operational submissions.

Schedule meetings per operating agreements or entity needs.

Flag any lapses in managing member responsibilities or performance.

Accounting & Contracts Coordination

Work closely with Accounting and Contracts to ensure Operations and Growth reporting and paperwork are accurate and submitted on time.

Support smooth information flow between Operations, Accounting, and Contracts to prevent bottlenecks.

General Responsibilities

Serve as a flexible utility player for ad hoc projects and “whatever’s needed” tasks for the COO.

Identify opportunities to streamline or automate manual processes across functions.

Required Qualifications

Bachelor’s degree.

2–5 years of experience in operations, project coordination, contracts, accounting, or business support (GovCon strongly preferred).

Strong organizational skills with the ability to manage multiple priorities and deadlines.

Advanced proficiency in Microsoft Office (Excel, PowerPoint); ability to learn new systems (ERP, CRM, proposal tools).

Excellent written and verbal communication skills.

High attention to detail and strong follow‑through.

Ability to work independently and handle sensitive information with discretion.

Ability to obtain a government security clearance.

Preferred Qualifications

Experience with FAR/DFARS or government contract types (FFP, T&M, CPFF).

Familiarity with government accounting/billing concepts.

Experience supporting proposal/capture efforts in a small‑to‑mid‑size GovCon environment.

Experience with tools such as Unanet, GovWin, or SAM.gov.

PMP, CBAP, or similar certification (or interest in pursuing).

What Success Looks Like

The COO has a reliable partner who keeps Operations organized and moving without constant oversight.

Growth/proposal efforts run on time with consistent quality due to strong process support.

Job Order #194

This position follows a 4-day, 10-hour-per-day schedule (4x10).

Current shift options include:

• 7:00 AM – 5:00 PM
• 3:00 PM – 1:00 AM

Typical schedules may include:

• Sunday through Wednesday
• Wednesday through Saturday

Employees are expected to work at least one weekend day each week.

Overnight shifts are not currently the primary staffing need, but occasional overnight coverage may be required in the future based on business needs.

There is no strong preference between the currently available shifts. Flexibility and willingness to support changing scheduling needs are important for success in this role.

The Technical Support Engineer provides front-line and Tier 2 technical support for customers using live video, broadcast, and media distribution products and services. Customers may include major media organizations, content owners, cable networks, and professional sports organizations.

In this role, you will help bring live event services online, troubleshoot customer issues in real time, manage and resolve support tickets, document technical findings, and escalate complex issues when necessary.

This position operates within a 24x7x365 technical support environment. Candidates must be comfortable working a structured shift schedule, including at least one weekend day per week, and must be flexible as business needs evolve.

• 2+ years of experience providing technical support directly to end users by phone and email in a Tier 2 support capacity.
• Experience working with a ticketing or case-management system such as Zendesk, ServiceNow, Jira Service Management, or a similar platform.
• Basic network administration knowledge, including:
  • Network connectivity troubleshooting
  • Switch configuration
  • VLAN configuration and troubleshooting
• Basic Linux operating system knowledge, including:
  • Navigating the command line
  • Reviewing system and application logs
  • Performing basic server configuration and troubleshooting
• Ability to work assigned shifts and provide on-site support in Columbia, MD; Liberty, MO; or New York City.

• Provide front-line technical and customer support for live video, broadcast, and media distribution products and services.
• Troubleshoot technical issues affecting customer systems and live services.
• Collect and review logs from customer systems to support issue diagnosis.
• Bring live event services online and verify service readiness.
• Update software packages on existing systems.
• Assemble, configure, and test hardware interface units.
• Create, update, and resolve technical support tickets as work progresses.
• Document troubleshooting steps, findings, actions taken, and final resolutions in appropriate support platforms and ticketing systems.
• Communicate clearly with customers throughout the troubleshooting and resolution process.
• Build productive working relationships with customers while providing timely and professional technical support.
• Escalate complex or unresolved technical issues to the appropriate engineering or operations teams.
• Participate in a 24x7x365 support environment and maintain flexibility as shift requirements evolve.

• Experience supporting broadcast, video, media, telecommunications, or other real-time production environments.
• Strong troubleshooting and analytical skills.
• Ability to remain organized and communicate effectively during time-sensitive or live-event incidents.
• Strong written and verbal customer communication skills.
• Ability to manage multiple support cases and priorities simultaneously.

Job Order #193

$200-250K

Security Clearance: Top Secret required

Location: Washington, DC
Employment Type: Full-Time

We are seeking an experienced ServiceNow Architect to provide technical leadership and architecture support for a federal technology program in the Washington, DC area.

The ServiceNow Architect will be responsible for designing scalable ServiceNow solutions, establishing technical standards, leading design discussions, overseeing development and release activities, and ensuring solutions meet business, security, performance, and platform requirements.

This role will work closely with clients, business stakeholders, developers, administrators, and program leadership to translate complex requirements into sustainable ServiceNow architectures.

This position requires on-site work in Washington, DC. Candidates must live within commuting distance of Washington, DC or be willing to relocate prior to starting the position.

• Lead the architecture and technical design of enterprise ServiceNow solutions.
• Develop scalable solutions across ServiceNow ITSM, Service Catalog, workflow automation, integrations, and custom applications.
• Translate business and functional requirements into technical architectures and implementation strategies.
• Define ServiceNow development standards, architecture patterns, coding standards, and platform governance practices.
• Provide technical leadership throughout the full software development lifecycle.
• Design and oversee complex Service Catalog solutions, including catalog items, approval processes, client scripts, UI policies, and Flow Designer automations.
• Lead the architecture and optimization of ServiceNow ITSM modules, including Incident, Problem, Change, Request, and Knowledge Management.
• Design integration architectures using REST APIs, SOAP web services, IntegrationHub, and other enterprise integration technologies.
• Evaluate technical requirements and determine when configuration, customization, integration, or custom application development is appropriate.
• Lead client-facing technical design sessions, architecture reviews, solution demonstrations, and requirements discussions.
• Mentor ServiceNow developers and provide technical guidance on platform development and configuration.
• Conduct code reviews, peer reviews, and architectural reviews.
• Oversee release planning, deployment readiness, and technical release management.
• Establish and support automated testing and quality assurance practices.
• Ensure solutions comply with security, governance, performance, maintainability, and platform best practices.
• Identify architecture risks, technical dependencies, design gaps, and potential performance issues early in the development lifecycle.
• Maintain technical architecture documentation, solution design documents, implementation standards, and release documentation.
• Collaborate with program managers, product owners, business analysts, developers, testers, security teams, and client stakeholders.
• Support Agile/Scrum planning, backlog refinement, technical estimation, and delivery activities.

• 8+ years of hands-on ServiceNow experience, including significant technical lead, solution architect, or platform architect responsibilities.
• Demonstrated experience designing enterprise-scale ServiceNow solutions.
• ServiceNow Certified Application Developer (CAD) certification.
• At least one ServiceNow Certified Implementation Specialist (CIS) certification; CIS-ITSM is preferred.
• Advanced knowledge of ServiceNow platform architecture and development.
• Advanced proficiency with server-side and client-side JavaScript.
• Advanced experience with ServiceNow Glide APIs, Business Rules, Script Includes, Client Scripts, UI Policies, and related platform components.
• Extensive experience designing Service Catalog solutions and automated workflows.
• Strong experience with ServiceNow Flow Designer.
• Strong experience implementing and optimizing ServiceNow ITSM capabilities.
• Experience designing enterprise integrations using REST APIs, SOAP web services, IntegrationHub, or related technologies.
• Experience establishing ServiceNow development standards, governance practices, and technical design patterns.
• Experience conducting code reviews and technical architecture reviews.
• Experience mentoring or leading ServiceNow developers.
• Experience managing or overseeing releases in complex ServiceNow environments.
• Experience working in Agile or Scrum development environments.
• Strong analytical, technical leadership, and problem-solving skills.
• Strong written, verbal, presentation, and stakeholder communication skills.
• Ability to explain complex technical solutions to both technical and non-technical audiences.
• Active Top Secret clearance or eligibility and willingness to obtain a Top Secret clearance.

• Experience supporting federal government or Department of Defense programs.
• ServiceNow Certified Technical Architect (CTA) or Certified Master Architect (CMA) credentials.
• Multiple ServiceNow CIS certifications.
• Experience with ServiceNow Automated Test Framework (ATF).
• Experience developing automated testing and quality assurance strategies.
• Experience with release governance, source control, and deployment management.
• Experience establishing enterprise ServiceNow governance frameworks.
• Experience supporting security, compliance, or highly regulated environments.
• Demonstrated experience presenting technical solutions and recommendations directly to government or enterprise clients.

Job Order #192

$180-225K

Security Clearance: Top Secret required 

Location: Washington, DC
Employment Type: Full-Time

Job Summary

We are seeking an experienced ServiceNow Developer to support a federal technology program in the Washington, DC area. The ServiceNow Developer will design, develop, configure, test, and maintain ServiceNow solutions supporting IT service management, Service Catalog, workflow automation, integrations, and custom applications.

This position requires on-site work in Washington, DC. Candidates must live within commuting distance of Washington, DC or be willing to relocate prior to starting the position.

• Design, develop, configure, test, and deploy solutions on the ServiceNow platform.
• Develop and maintain ServiceNow applications, workflows, business rules, client scripts, UI policies, Script Includes, and other platform components.
• Build and maintain Service Catalog items, record producers, catalog client scripts, approval processes, and automated workflows.
• Configure and enhance ServiceNow ITSM modules, including Incident, Problem, Change, Request, and Knowledge Management.
• Develop workflow and process automation using ServiceNow Flow Designer.
• Build and maintain integrations between ServiceNow and external systems using REST APIs, SOAP web services, IntegrationHub, and related technologies.
• Translate business and functional requirements into scalable technical solutions.
• Participate in requirements gathering sessions, technical discussions, sprint planning, demonstrations, and client meetings.
• Perform unit, integration, regression, and functional testing.
• Support defect resolution and troubleshooting across development, test, and production environments.
• Create and maintain update sets, technical documentation, deployment documentation, and configuration records.
• Follow ServiceNow development standards, security requirements, and platform best practices.
• Identify technical risks, dependencies, and potential implementation issues during the development lifecycle.
• Participate in Agile/Scrum development activities, including sprint planning, daily standups, backlog refinement, and retrospectives.

• 5+ years of hands-on ServiceNow development and configuration experience.
• ServiceNow Certified Application Developer (CAD) certification.
• At least one ServiceNow Certified Implementation Specialist (CIS) certification; CIS-ITSM is preferred.
• Strong experience with server-side and client-side JavaScript.
• Strong knowledge of ServiceNow Glide APIs.
• Experience developing Business Rules, Script Includes, Client Scripts, UI Policies, and related ServiceNow components.
• Experience developing Service Catalog items and automated workflows.
• Experience with ServiceNow Flow Designer.
• Experience configuring and supporting core ITSM processes and modules.
• Experience developing integrations using REST APIs, SOAP web services, or IntegrationHub.
• Experience working in Agile or Scrum development environments.
• Strong troubleshooting, analytical, and problem-solving skills.
• Strong written and verbal communication skills.
• Ability to collaborate effectively with technical, functional, and business stakeholders.
• Active Top Secret clearance or eligibility and willingness to obtain a Top Secret clearance.

• Experience supporting federal government or Department of Defense programs.
• Experience with ServiceNow Automated Test Framework (ATF).
• Experience with release coordination and deployment management.
• Familiarity with version control and source control practices.
• Experience developing automated testing strategies for ServiceNow.
• Experience working within regulated or security-focused technology environments.

Job Order #186

Salesforce Application Developer

As a Salesforce Application Developer, you will contribute to a Salesforce‑driven modernization and digital transformation initiative. You’ll design, build, and deploy scalable, user‑focused applications that enhance mission outcomes, streamline business processes, and improve operational efficiency.

This role operates within an AI‑enabled engineering environment, leveraging agentic development tools, AI‑assisted coding, intelligent testing, and modern delivery practices to accelerate the development of mission‑critical Salesforce solutions. You’ll work as part of a high‑performing team responsible for delivering secure, scalable, and innovative applications using both traditional engineering expertise and advanced AI‑driven development workflows.

Responsibilities

• Design, develop, deploy, and maintain Salesforce applications supporting mission‑critical business processes and modernization efforts.
• Build custom Salesforce solutions using Apex, Lightning Web Components (LWC), Flows, Platform Events, APIs, and declarative platform capabilities.
• Develop scalable workflow automation, business process improvements, and user‑centered applications within Salesforce.
• Build and maintain integrations between Salesforce and enterprise systems using APIs, middleware, and event‑driven architectures.
• Create reusable components, services, and automation frameworks to improve development velocity and maintainability.
• Collaborate with Product Managers, Architects, UX Designers, Scrum Masters, DevSecOps Engineers, and business stakeholders to deliver high‑quality solutions.
• Utilize AI‑assisted and agentic development tools to accelerate delivery, automate repetitive engineering tasks, improve code quality, and enhance developer productivity.
• Partner with AI‑enabled engineering agents to support code generation, testing, documentation, debugging, refactoring, and deployment.
• Leverage modern AI development platforms and intelligent workflows to accelerate feature delivery while maintaining security, compliance, and quality standards.
• Develop dashboards, reports, analytics, and operational insights using Salesforce reporting and CRM Analytics.
• Ensure solutions adhere to security, governance, accessibility, compliance, and platform best practices.
• Participate in Agile ceremonies including sprint planning, backlog refinement, peer reviews, testing, demos, and continuous delivery.
• Contribute to continuous improvement initiatives focused on AI‑driven engineering, automation, and development acceleration.
• Troubleshoot, optimize, and enhance Salesforce applications, integrations, automations, and platform performance.
• Identify opportunities to leverage AI, automation, and emerging Salesforce capabilities to improve mission outcomes and user experiences.

Minimum Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Software Engineering, Engineering, or a related technical field.
• Must be local to the Washington, DC metro area and able to support onsite requirements.
• Salesforce Platform Developer I certification.
• 3–5 years of experience developing Salesforce applications in enterprise environments.
• Hands‑on experience with Apex, LWC, Flows, Platform Events, APIs, and Salesforce customization.
• Experience building and deploying enterprise Salesforce solutions using modern engineering practices, workflow automation, and user‑focused development.
• Experience integrating Salesforce with enterprise systems using APIs, middleware, and cloud‑native patterns.
• Experience supporting Agile development teams and continuous delivery environments.
• Experience working within AI‑assisted development environments, including coding assistants and automated testing platforms.
• Understanding of Salesforce security, governance, and modern AI‑driven engineering practices.

 Enterprise/Strategic Account Executive

Job Order #184

The Enterprise/Strategic Account Executive is responsible for driving growth across assigned customer accounts and maximizing opportunities within large organizations (1,500+ employees). This role focuses on acquiring net‑new customers, re‑engaging lapsed accounts, and expanding relationships through consultative, value‑driven engagement. The ideal candidate combines strong sales execution with deep understanding of security, collaboration, and workforce‑enablement technologies.

• Manage a portfolio of enterprise accounts and identify opportunities to expand product adoption.
• Drive net‑new customer acquisition through targeted outreach, prospecting, and strategic engagement.
• Build and maintain a healthy pipeline by developing strong relationships with prospects and key decision‑makers.
• Deliver accurate forecasting and maintain consistent visibility into opportunities and deal progression.
• Qualify and develop new business opportunities through cold calling, networking, and high‑level prospecting.
• Clearly articulate product value propositions and demonstrate how solutions strengthen organizational security and workforce readiness.
• Consistently achieve or exceed monthly sales quotas and performance targets.
• Maintain deep knowledge of product offerings and represent the company at industry events and trade shows as needed.
• Follow up on marketing‑generated leads to create new sales opportunities.
• Negotiate pricing and commercial terms in alignment with established policies.
• Maintain complete and accurate records of customer interactions, tasks, demos, and communications in CRM systems.

Minimum Qualifications: 

• Bachelor’s degree preferred.
• Proven track record of success in software sales.
• Minimum 3 years selling software to small and mid‑market enterprise customers.
• Familiarity with common concepts and practices in the IT security domain.
• Experience using Salesforce and Gmail.
• Network+ or Security+ certification preferred.
• Excellent verbal and written communication skills.
• Highly analytical, metrics‑driven sales professional.
• Motivated, energetic self‑starter with strong ownership mindset.
• Strong collaboration and teamwork skills.
• Ability to operate effectively with minimal supervision.

Job order #178 & #179

Senior Director, Account Executives (Enterprise & Strategic)

Location: One opening in Clearwater, FL and one in Arlington, VA

About the Role

The Senior Director of Account Executives (Enterprise/Strategic) leads a high‑performing sales organization responsible for driving new business growth and reactivating dormant enterprise accounts. This leader ensures consistent quota attainment, operational excellence, and the development of world‑class sales talent. The role requires exceptional coaching capability, deep enterprise sales expertise, and the ability to run a predictable, data‑driven revenue engine across monthly, quarterly, and annual cycles.

Responsibilities

Team Leadership & People Management

Manage day‑to‑day needs of the team, including scheduling and time‑off approvals.

Lead, coach, and develop a high‑performing enterprise sales team to achieve monthly and quarterly revenue targets.

Conduct weekly pipeline reviews and maintain accurate forecasting across all direct reports.

Identify performance gaps and partner with People Operations on training, development, and corrective actions.

Make recommendations on hiring, promotion, advancement, and performance management decisions for the team.

Sales Strategy & Execution

Develop and execute sales strategies aligned with the company’s go‑to‑market priorities.

Ensure mastery of core enterprise sales skills across the team, including discovery, negotiation, prospecting, and closing.

Maintain accurate reporting, pipeline hygiene, and operational rigor across all sales activities.

Support complex deal cycles by partnering with Legal, Security, Finance, and Support teams to remove friction and accelerate time‑to‑close.

Drive reactivation of lapsed enterprise accounts and expansion of new business opportunities.

Cross‑Functional Collaboration

Partner closely with Sales Development on pipeline generation, skill‑building workshops, and strategic alignment.

Represent the sales organization at internal and external events as needed.

Provide coverage for team members during absences to ensure continuity of business operations.

Operational Excellence

Maintain a combined pipeline view for the entire team and ensure targets are consistently exceeded.

Uphold company values, policies, and operational standards.

Perform additional responsibilities as assigned.

Performance Expectations

60%+ of Account Executives achieving quota each month.

100% attainment of monthly revenue targets for the team.

Consistent maintenance of sub‑metrics required to support quota and revenue goals.

Minimum Qualifications

5+ years of people‑management experience leading enterprise or strategic sales teams.

Background in SaaS or technology sales strongly preferred.

Proficiency with Google Workspace and Microsoft Office.

Experience using modern web browsers and cloud‑based tools.

Strong verbal and written communication skills.

Excellent time‑management, prioritization, and organizational skills.

Demonstrated mastery of enterprise sales fundamentals: discovery, prospecting, rapport‑building, negotiation, and closing.

Job Order #173

Contract: 6 months 

Clearance Required: Active Secret Clearance  

Network Engineer / Cybersecurity Specialist – Medical Device Security

Overview

The Network Engineer / Cybersecurity Specialist supports the Medical Device System Security (MDSS) Program Management Office (PMO) for the National Capital Region (NCR) Directorate of the Defense Health Agency (DHA). This role provides direct cybersecurity and network security support for Walter Reed National Military Medical Center (WRNMMC) and Alexander T. Augusta Military Medical Center (ATAMMC).

The position focuses on securing, monitoring, and managing cybersecurity risks associated with network‑connected medical devices and clinical systems within Military Treatment Facilities (MTFs). The specialist ensures compliance with Department of Defense (DoD) cybersecurity requirements, supports Risk Management Framework (RMF) activities, and safeguards clinical environments while maintaining system availability for patient care and mission readiness.

This role serves as a subject matter expert (SME) in medical device cybersecurity, bridging clinical engineering, IT, and cybersecurity teams.

Responsibilities

Medical Device Cybersecurity

Lead cybersecurity efforts for networked medical devices such as imaging systems, infusion pumps, and patient monitoring platforms.

Assess and manage risks related to medical device connectivity and interoperability.

Support secure onboarding, configuration, and lifecycle management of medical devices.

Provide cybersecurity guidance to clinical and operational staff.

Risk Management Framework (RMF) & Compliance

Support cybersecurity inspections, audits, and accreditation activities.

Ensure compliance with DoD cybersecurity policies, STIGs, and related directives.

Maintain RMF documentation, including authorization packages and continuous monitoring artifacts.

Coordinate with Information Assurance and Cybersecurity teams on compliance requirements.

Threat & Vulnerability Management

Conduct continuous monitoring of medical device vulnerabilities and emerging threats.

Analyze intelligence from CISA ICS advisories, CVE databases, FDA safety alerts, and vendor bulletins.

Perform vulnerability assessments and coordinate remediation with stakeholders.

Support incident response activities impacting clinical systems.

Track and report vulnerability remediation progress.

Network Security & Architecture

Collaborate with network engineering teams to ensure proper segmentation of medical device networks.

Validate secure communication pathways and network security controls.

Support implementation of Zero Trust principles where applicable.

Contribute to network security architecture improvements.

Monitoring, Reporting & Analytics

Develop dashboards and reports to track device security posture, vulnerabilities, and remediation status.

Provide leadership briefings on cybersecurity risks, trends, and mitigation strategies.

Generate metrics and analytics to support operational and strategic decision‑making.

Collaboration & Integration

Partner with Clinical Engineering (Biomed), Network Engineering, Cybersecurity, and clinical teams.

Facilitate communication between technical and non‑technical stakeholders.

Support cross‑functional initiatives to enhance medical device security.

Innovation & Continuous Improvement

Identify opportunities to strengthen medical device cybersecurity processes and controls.

Contribute to policy development, procedural updates, and white papers.

Support pilot programs and emerging technologies for secure medical device integration.

Stay current with evolving threats, technologies, and best practices.

Qualifications

Education

Bachelor’s degree in Cybersecurity, Information Technology, Computer Science, or related field (or equivalent experience).

Experience

5+ years of cybersecurity engineering experience, preferably in healthcare or DoD environments.

Experience securing medical devices or operational technology (OT) systems.

Hands‑on experience with vulnerability management tools and processes.

Technical Knowledge

Strong understanding of RMF, NIST frameworks, and DoD cybersecurity requirements.

Knowledge of network security architecture, segmentation, and secure communication protocols.

Familiarity with SIEM, IDS/IPS, endpoint protection, and vulnerability management platforms.

Understanding of medical device communication standards and OT environments is a plus.

Certifications & Compliance

Must meet DoD 8570 requirements (IAT Level II or higher, IAM preferred).

Security+ required.

Active security clearance required.

Knowledge of Federal Acquisition Regulations (FAR).

Skills & Competencies

Strong analytical and risk management capabilities.

Ability to communicate complex technical concepts to non‑technical audiences.

Effective collaboration across clinical, operational, and technical teams.

Strong problem‑solving and critical‑thinking skills.

Fluent in written and spoken English.

Preferred Qualifications

Experience

Experience working in a Military Treatment Facility (MTF) or federal healthcare environment.

Hands‑on experience with RMF accreditation processes.

Familiarity with medical device cybersecurity guidance from FDA, DHS, and DoD.

Technical Expertise

Knowledge of MHS GENESIS or similar EHR systems.

Familiarity with HL7, DICOM, and medical device communication protocols.

Experience with threat intelligence platforms, vulnerability management tools, and analytics/reporting tools (Power BI, Tableau).

Windows and Linux systems administration experience.

Strong understanding of STIGs and DoD hardening requirements.

Additional Certifications

Advanced cybersecurity certifications (CISSP, GIAC, CEH).

Healthcare‑specific certifications (HCISPP).

Job Order #166

Defense Readiness & Sustainment Growth Leader

About the Role

We are seeking a strategic Defense Business Development Executive with deep expertise in readiness, sustainment, lifecycle support, and modernization across all Department of War (DoW) military services. This leader will drive growth by shaping opportunities, influencing acquisition strategies, and positioning differentiated solutions that improve mission‑capable rates, availability, and operational readiness of defense systems.

You will own the Defense Readiness & Sustainment growth strategy, build trusted relationships across military services, and lead the pursuit and capture of large, complex sustainment and modernization programs.

Responsibilities

Growth Strategy & Pipeline Leadership

Own the Defense Readiness & Sustainment pipeline across all DoW military services.

Develop and execute growth strategies, account plans, and multi‑year business development roadmaps.

Identify, shape, and capture high‑value opportunities tied to readiness, sustainment, depot operations, logistics, and modernization.

Drive disciplined pipeline management, forecasting, and win strategies from early shaping through award.

Customer & Market Engagement

Build trusted relationships with senior DoW stakeholders, including Program Acquisition Executives (PAEs), sustainment commands, depots, and combat support organizations.

Engage early with customers to shape requirements, acquisition pathways, and funding strategies.

Monitor readiness initiatives, budget trends, and sustainment policy drivers to inform investment priorities.

Solution Development & Positioning

Translate warfighter readiness needs into compelling, compliant business solutions across maintenance, logistics, modernization, and lifecycle sustainment.

Partner with engineering, operations, technology, and supply chain teams to ensure solutions are scalable, affordable, and operationally viable.

Develop value propositions that demonstrate measurable improvements to readiness metrics, cost efficiency, and mission resilience.

Align sustainment solutions with lifecycle phases—from post‑production support to modernization and technology refresh.

Capture & Proposal Leadership

Lead capture strategies for sustainment, depot support, readiness analytics, and logistics programs across all DoW military services.

Establish strategic teaming relationships with OEMs, primes, and industry partners to expand capability depth.

Lead proposal development efforts that clearly link technical approaches to customer readiness outcomes.

Negotiate and close contracts, task orders, and strategic partnerships in alignment with FAR/DFARS requirements.

Basic Qualifications

Bachelor’s degree, or four (4) additional years of professional experience in lieu of a degree.

10+ years of experience in sales, capture, or business development.

Proven success shaping, selling, and closing large readiness and sustainment programs across DoW military services.

Strong understanding of major DoW programs, priorities, and sustainment missions.

Demonstrated experience in client relationship management and strategic account development.

Excellent communication, relationship‑building, and strategic thinking skills.

Experience with innovative acquisition pathways (SBIR, CSO, etc.).

Preferred Qualifications

Master’s or Doctorate degree.

Job Order #167

Director, Account Executives (SMB)

Location: Arlington, VA

Direct Reports: Yes (8–12 Account Executives)

About the Role

The Director of Account Executives (SMB) leads a high‑performing team responsible for driving new business growth and reactivating lapsed customer accounts. This leader ensures consistent quota attainment, operational excellence, and the development of world‑class sales talent. The role requires strong coaching capability, deep sales expertise, and the ability to manage a predictable, data‑driven revenue engine.

Responsibilities

Team Leadership & Performance Management

Lead, coach, and develop a team of 8–12 SMB Account Executives into top‑tier sales professionals.

Monitor individual and team performance metrics to ensure consistent quota achievement.

Conduct weekly pipeline reviews to ensure forecast accuracy and healthy pipeline coverage.

Provide hands‑on deal support, including objection handling, negotiation guidance, and assistance with closing strategies.

Identify performance gaps and implement targeted coaching, training, or corrective actions.

Provide recommendations on hiring, promotion, disciplinary actions, and performance management for direct reports.

Sales Execution & Operational Excellence

Maintain accurate reporting, forecasting, and pipeline hygiene across the team.

Drive adoption of best‑in‑class sales methodologies, including discovery, prospecting, negotiation, and closing.

Prioritize workload and guide daily activities to maximize productivity and revenue impact.

Support reactivation of dormant accounts and expansion of new business opportunities.

Partner with Training leadership to implement development programs, skill drills, and performance‑improvement plans.

Cross‑Functional Collaboration & Additional Duties

Represent the sales organization at internal or external events as needed.

Support onsite or in‑person customer meetings when required.

Provide coverage for team members during absences.

Uphold company values, policies, and operational standards.

Perform additional responsibilities as assigned.

Performance Metrics

70%+ of Account Executives achieving monthly quota.

100% attainment of monthly revenue targets.

Consistent maintenance of sub‑metrics required to support quota and revenue goals.

Minimum Qualifications

Bachelor’s degree preferred.

2+ years of people‑management experience, ideally within a sales organization.

Background in SaaS sales strongly preferred.

Proficiency with Google Workspace and Microsoft Office.

Experience using modern web browsers and cloud‑based tools.

Strong verbal and written communication skills.

Excellent time‑management, prioritization, and organizational skills.

Demonstrated mastery of core sales skills: discovery, prospecting, rapport‑building, negotiation, and closing.

Job Order #160

Tier 2

Shift Hours:

Day Shift: 5:30 AM – 4:00 PM

Location: Herndon, VA

Federal Network Systems Engineer (Senior)

Clearance: DOD Secret

About the Role

We are seeking a Senior Federal Network Systems Engineer to support advanced operations for Azure Core Networking within secure Government Cloud environments. This role provides Tier 1.5–Tier 2 engineering support across mission‑critical federal networking infrastructure, including Physical Networks, ExpressRoute, VPN, and enterprise network services.

You will serve as an escalation point for complex incidents, contribute to service reliability, and support 24x7 operational environments. This position requires strong troubleshooting skills, hands‑on experience with Azure networking, and the ability to guide junior engineers while collaborating across engineering teams.

What You’ll Do

Triage, investigate, and resolve moderate‑complexity customer and deployment incidents in federal environments

Use SPAN/packet capture tools to analyze traffic and identify performance or connectivity issues

Support WAN‑related incident troubleshooting with internal teams and external carriers

Assist with deployment and onboarding of Microsoft ExpressRoute, including validation and basic troubleshooting

Validate and troubleshoot network configurations prior to production deployment

Support PulseVPN implementations, including configuration validation and connectivity troubleshooting

Perform initial root‑cause analysis (RCA) and document findings for escalation

Support network decommissioning activities in alignment with compliance requirements

Provide guidance to Tier 1 and Tier 1.5 engineers during incident handling

Develop and maintain runbooks, troubleshooting guides, and knowledge base documentation

Act as an escalation resource for complex issues during 24x7 operations

Coordinate with external providers (AT&T, BT, Verizon, Equinix, etc.) for incident updates and onboarding

Participate in post‑incident reviews and recommend operational improvements

Minimum Qualifications

U.S. Citizen residing in the United States

Active DoD Secret clearance and CJIS background check

3–4+ years of experience in network operations or technical support

Intermediate knowledge of enterprise networking architectures, including BGP, OSPF, and secure VPN technologies

Hands‑on experience with Azure networking services (ExpressRoute, VPN Gateway, Virtual WAN)

Experience with SPAN sessions, packet capture analysis, and RCA in hybrid or secure networks

Ability to troubleshoot independently and make sound decisions in high‑availability environments

Ability to operate autonomously in a 24x7 environment and serve as a senior escalation point

Strong attention to detail with commitment to documentation and operational standards

Customer‑focused mindset with the ability to manage competing priorities in regulated environments

Job Order #146

The Account Executive (SMB) is responsible for managing assigned customer accounts and maximizing sales opportunities within those accounts. This role focuses on promoting and selling the organization’s products and services to small and medium‑sized businesses (25–500 employees) with the goal of achieving and exceeding monthly sales quotas. Success requires driving new business acquisition as well as re‑engaging lapsed customer accounts.

Essential Responsibilities

• Promote and sell the organization’s full range of products and services.

• Identify, qualify, and close net‑new customers within the assigned territory.

• Build and maintain a healthy pipeline by developing strong relationships with prospects.

• Forecast new business opportunities and maintain accurate sales projections.

• Identify key decision‑makers and drive high‑quality prospecting through cold calling, networking, and outbound engagement.

• Clearly articulate product value propositions and demonstrate how solutions improve customer security and business outcomes.

• Consistently achieve or exceed monthly quotas and performance targets.

• Maintain deep knowledge of product offerings and represent the company at trade shows or industry events as needed.

• Follow up on marketing‑generated leads to create new opportunities and pipeline.

• Strategically negotiate pricing and discounts in alignment with established policies.

• Maintain accurate records of customer interactions, activities, demos, and tasks in compliance with administrative requirements.

Other Duties

• Provide backup support to team members during absences.

• Perform additional responsibilities as assigned.

• Adhere to all company policies and procedures.

• The company reserves the right to modify duties and responsibilities at any time.

Performance Metrics

• Achievement of monthly sales quota.

• High volume of outbound activity, including cold calls, demos, networking, email outreach, and lead cycle management.

Minimum Education & Experience

• Bachelor’s degree preferred.

• Proven track record of success in sales.

• 1–3 years of experience selling software to small or medium‑sized businesses preferred.

• Familiarity with IT security concepts, practices, and industry standards.

• Experience using Salesforce and Gmail.

• Network+ or Security+ certification preferred.

Skills Required

• Excellent verbal and written communication skills.

• Data‑driven approach to business and decision‑making.

• Highly motivated, energetic self‑starter.

• Strong collaboration and teamwork capabilities.

• Ability to work independently with minimal supervision.

Role Overview

The Sales Development Representative (SDR) is responsible for identifying, engaging, and qualifying prospective customers at the earliest stages of the sales cycle. This role researches target accounts, initiates meaningful conversations with potential buyers, and evaluates fit before routing qualified opportunities to the sales team. SDRs partner closely with marketing and sales to execute inbound and outbound lead‑generation programs and maintain accurate activity tracking in CRM and sales engagement tools.

Responsibilities

• Identify and qualify prospective customers who align with the company’s products and services.

• Develop high‑quality opportunities from both inbound inquiries and outbound prospecting.

• Execute structured outreach sequences, including email, phone, and social engagement.

• Respond to and engage inbound leads, assessing needs and determining qualification.

• Collaborate with sales and marketing teams to refine messaging and optimize pipeline generation.

• Build and maintain a consistent prospecting plan, including call scripts and email templates.

• Track all lead‑management and qualification activity in CRM (e.g., Salesforce).

• Ensure smooth handoff to sales by providing clear, detailed qualification notes.

• Support regional sales teams by preparing relevant account insights to enable productive demos.

• Provide backup coverage for team members as needed and follow all company policies and procedures.

Performance Indicators

• Volume of qualified leads passed to sales.

• Conversion rate from qualified leads to completed demos/opportunities.

• Pipeline revenue generated from sourced opportunities.

• Daily/weekly activity metrics (e.g., calls, emails, outreach sequences).

Minimum Qualifications

• Bachelor’s degree or equivalent practical experience.

• Experience using productivity and collaboration tools (e.g., Google Workspace, Microsoft Office).

• Familiarity with CRM platforms and sales engagement tools.

• Understanding of IT, cybersecurity, or related technical concepts is a plus.

Preferred Skills

• Strong verbal and written communication abilities.

• Demonstrated organizational and project‑management skills.

• Ability to maintain a friendly, professional phone presence.

• Persistence and resilience in reaching prospects through multiple touchpoints.

• Ability to leave compelling voicemails and communicate value clearly.

• Highly organized, detail‑oriented, and motivated by results.